Top 12 Open Source CRM Software

While the CRM field is dominated by players like Oracle, SalesForce and SAP, there are a number of Open Source software available in the CRM market for new companies who want to save their IT cost and get the benefit of tailoring every aspect of the CRM experience from the ground up. In this post we have the top 12 Open Source CRM solutions that are available in the CRM market.


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SugarCRM is an open-source software-solution vendor which produces the Sugar Customer Relationship Management (CRM) system. Sugar Community Edition gives you control and frees you from vendor lock-in. That is why, in just two years, Sugar Open Source has been downloaded over 1,000,000 times and translated into over 75 languages. Over 400 complements and extensions to Sugar Community Edition have been contributed by our user community.




SplendidCRM is an open-source customer relationship management framework built in the Microsoft .NET environment. The product can be deployed in a variety of scenarios including Software-as-a-service. SplendidCRM is a commercial open-source CRM application that targets companies with an investment in Microsoft-based servers




Open Source Business Social Software and Community Platform to connect employees, partners, and customers. Social Networking, Enterprise Social Computing, and more. ConcourseConnect is a comprehensive platform for rapidly deploying large online communities—whether internal, external or a combination of both. It is the first platform to bring together online community, social networking tools, integrated customer relationship management (CRM) tools and a set of full management tools. ConcourseConnect communities easily integrate with a powerful suite of customer relationship management (CRM) tools and a comprehensive management console.




hipergate is an open source web based application suite. hipergate includes 7 different modules by default and every module can be activated in a user/group/domain basis. The Contact Management Module covers the most common CRM tasks, such as Call Tracking, Contact management (company/person/address), Business opportunities and Distribuition Lists.




Compiere is an open source ERP and CRM business solution for the Small and Medium-sized Enterprise. It provides core ERP & CRM capabilities for Financial Management, Purchasing, Materials Management, Order Management, Project Accounting, Sales, Service, eCommerce, and Performance Management and Reporting.



Vtiger CRM

vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and It offers reporting, a customer portal and an Outlook plugin in its free edition which are paid features in other CRM applications.




XRMS CRM is an open source CRM business solution built over LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and other open source projects. XRMS CRM is an extensible Customer Relationship Management (CRM) system that enables organizations to successfully become customer-focused. It can integrate and manage sales, service, and marketing data in a single information store




openCRX is a J2EE based professional enterprise class open source CRM (CRM) application released under the BSD License. openCRX is an open CRM solution that meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries.




Opentaps is a web based ERP and CRM for small to medium sized businesses based on Apache Open for Business. Its functions include eCommerce, Point-of-Sales, inventory, warehouse, order, customer management and general ledger. It also offers built-in business intelligence tools and mobility integration, including with Microsoft Outlook, Google Calendar, and mobile phones. It is designed to bring together all parts of your organization, so that you can work together more effectively and make better business decisions




CiviCRM is an open source (customer) relationship management (CRM) software. CiviCRM calls itself a ‘constituent relationship management solution’. CiviCRM is web-based, internationalized, and designed specifically to meet the needs of advocacy, non-profit and non-governmental groups. Integration with both Drupal and Joomla! content management systems gives you the tools to connect, communicate and activate your supporters and constituents.



Cream 3.0

Cream 3.0 is a free and open-source customer relationship management (CRM) system designed for media organizations. The application tracks sales orders, payments, shipments, services, online and print subscriptions, and the effectiveness of promotional campaigns through its easy-to-use reporting and analytical functions.




epesiBIM is an open source, web based Customer Relationship Management. open source web application to store, organize, link and share information between people within a single business or organization. epesi has a modular design and can be easily customized and modified to match your processes and workflow.



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  1. Ron James says:

    I just want to add Tustena CRM as one of the top CRM softwares available. It is a Microsoft-centric application that is specific for an enterprise-class org. Councourse Connect is now known as Centric CRM. It has been around for like 7 years and has established itself.

  2. I always enjoy reading intelligent articles by an individual who is definately knowledgeable on their chosen subject. I’ll be following this post with much interest. Keep up the great work, I will be back

  3. Good explanation in giving the list of CRM softwares that further helps in choosing the right software for an enterprise…

  4. Intelestream says:

    All the CRM applications mentioned in this article are solid options. I would also recommend intelecrm, which is built on an open source model. It is an online CRM developed especially for small and medium sized businesses. The unlimited user pricing model starts at $20 / month. Check it out at

  5. Awesome Post!!!!!!! Glad to found this post. Because of open source is flexible and low cost it is picking up force in the CRM market.

  6. Arif says:

    Hello, I want to learn how did you choose these crms?

    what was your criteria? most downloaded??

  7. All most all CRM applications and software mentioned in this article.This is wonderful article for everyone to know more about CRM software.

  8. Mark Spance says:

    Interesting list. I would add WorkForceTrack that has CRM as well as other 20+ business tools. It is popular for its being multifunctional and that it has a very flexible prices, so the small and mid-sized organization can afford it

  9. kundedata says:

    I agree with you on this post.Your blog is very nice.Thanks

  10. MY IMS says:

    This .Net Open Source CRM Solution delivers a fast, flexible and familiar customer relationship management (CRM) software for businesses looking to enhance their everyday productivity in the areas of sales, marketing, customer service and more.

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