Growth of Small Business Telephony System in 2008

Telecommunication manufacturers continue to focus on SMBs telephony market in 2008.

converged-voice-and-data-communication

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According to a study conducted by Database and analyst group, TelecomTactics, a division of T3i Group LLCThe telecom, more manufacturers are focusing on small and medium business while introducing new telephone systems. More than two-third of new telephony business introduced in 2008 were targeted at small and mid-size businesses.

Database and analyst group, TelecomTactics, a division of T3i Group LLC, findings:

2008-graph

Small and Mid-size Business (SMB):

Leading manufacturers like Aastra, AltiGen, Avaya, Cisco, Epygi, ESI, Grandstream, Mitel, NEC, Nortel, Panasonic, Toshiba and Vertical Communications have introduced nearly 20 new platforms in 2008.

Some telephone manufacturers introduced new products in their existing product families while other telephone manufacturers entered new market segment by introducing their new products.

Here are some telephone manufacturers who introduced new products in their existing product families.

  • Toshiba’s Strata CIX1200, Nortel’s Business Communications Manager 450 (BCM450) and Epygi’s QuadroM 32x introduce a higher capacity version within their respective product families, and also provide an affordable migration for the installed customer base.

Here are some telephone manufacturers who introduced new product in new market segment

  • Grandstream, which is actually a designer and manufacturer of SIP phones, IP Video phones and analog adapters and gateways since 2002, entered the VoIP system market in 2008 with its first IP PBX – the GXE502x for smaller businesses. AltiGen which is actually a business phone system provider that previously focused on SMBs and distributed businesses opened a new market with the MAX Communications Server that is a software-based VoIP phone system for larger businesses.

Top applications for SMBs in 2008 focused on business continuity with capabilities that facilitate collaboration and the ability to reach others quickly and efficiently. Manufacturers are focusing on time-saving improvements and cost savings possibilities with new unified communications software.

Larger Enterprises:

Though SMB systems dominated in 2008, larger businesses were not completely overlooked. Manufacturers introduced several new enterprise-level systems, including software-based VoIP phone systems from Aastra and AltiGen.

  • The Aastra 5000 IP telephony software, based on open standards and the Linux operating system, scales from 500 to 150,000 users (15,000 per server) and can accommodate 2,000 sites.
  • AltiGen’s MAX Communications Server (handles up to 5,000 users or 1,000 users per single server) is a software-based VoIP phone system that runs on standard Intel-based servers and integrates with Microsoft Exchange Server 2007 unified messaging and Microsoft Office Communicator

2008 Rollouts

Manufacturer Platform Maximum Stations
Small (under 100 stations)
Epygi Technologies, Ltd. Quadro6L 18
Epygi Technologies, Ltd. Quadro4Li 18
Cisco Systems, Inc. Unified Communications 500 Series (24-user) 24
Vertical Communications, Inc. SBX IP 320 32
ESI (Estech Systems, Inc.) ESI-50L Communications Server 40
Aastra Technologies Ltd. AastraLink RP (A Microsoft Response Point System) 50
Aastra Technologies Ltd. AastraLink Pro 160 50
ESI (Estech Systems, Inc.) ESI-50 Communications Server 52
Panasonic Communication Systems Network Communication Platform (KX-NCP500) 68
AltiGen Communications, Inc. MAX2000 100
Grandstream
Networks, Inc.
GXE502x 100
Small (101-250 stations)
Panasonic Communication Systems Network Communication Platform (KX-NCP1000) 108
Epygi Technologies, Ltd. QuadroM 32x 192
Medium (251-750 stations)
Nortel Business Communications Manager (BCM450) 300
NEC Unified Solutions, Inc. UX5000 Communication Server 512
NEC Unified Solutions, Inc. UNIVERGE SV8100 Communication Server 512
Large (above 750 stations)
Nortel Software Communication System (SCS500) 1,000 (targets 30-500)
Toshiba America Information Systems, Inc. Strata CIX1200 1,000
NEC Unified Solutions, Inc. UNIVERGE SV8300 Communication Server 1,152
Mitel Mitel Communications Suite 5,000 (targets 100 and up)
AltiGen Communications, Inc. MAX Communications Server 5,000 (1,000 per server)
NEC Unified Solutions, Inc. UNIVERGE SV8500 Communication Server 16,000 (4,000 per server)
Avaya Inc. S8730 Server 36,000
Aastra Technologies, Ltd. Aastra 5000 150,000 (15,000 per server)

Source : T3i Group LLC, Tarifica TelecomTactics TelecomWeb InfoTrack

In 2008, more than two-third of new telephony business introduced were targeted at small and mid-size businesses. With the current economic landscape, do you think the trend will continue in year 2009? Will manufacturers continue to focus on SMBs?

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8 comments

  1. […] More: Growth of Small Business Telephony System in 2008 […]

  2. […] while ago, we had reviewed telephony systems for SMB market and its trend in 2008. 3CX fits into SMB market […]

  3. SMS Callback says:

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  6. Data Cabling says:

    the aastra systems are great

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